Love 'Em or Lose 'Em. Getting Good People to Stay

Beverly Kaye

Sharon Jordan-Evans

Since employees who walk out the door cost their companies up to 200 percent of their annual salaries to replace, retention is one of the most important issues facing businesses today. And with so many surveys reporting that employees are unhappy and not working up to their full potential, engagement is a second serious and costly issue. The latest edition of this Wall Street Journal bestseller offers twenty-six simple strategies—from A to Z—that managers can use to address their employees’ real concerns and keep them engaged. The fifth edition has been revised and updated throughout and includes many more international examples, reflecting the fact that Love ’Em or Lose ’Em is available in twenty-two languages, from Albanian and Arabic to Thai and Turkish. Its message is truly one that spans continents and cultures.

Beverly Kaye, Sharon Jordan-Evans

Love ’Em or Lose ’Em

More Praise for Love ’Em or Lose ’Em

“You just have to love Love ’Em or Lose ’Em. This charming, clever, practical, and user-friendly book is a great deskside coach for anyone who manages people.”

    – Rosabeth Moss Kanter, Chair and Director, Advanced Leadership Initiative, Harvard University

“Talent matters. Few dispute this truth. But keeping great talent continues to be a challenge for many companies. This marvelous book offers numerous specific tools and hundreds of examples of how to care for people. Love ’Em or Lose ’Em is the best treatise on retaining talent available.”

    – Dave Ulrich, Professor, Ross School of Business, University of Michigan, and coauthor of HR from the Outside In: Six Competencies for the Future of Human Resources

“Fantastic, fun, and practical coaching advice! This stuff works! Great for executives to use with their teams – and buy for their managers! Buy it! Use it! Share it! Keep good people.”

    – Marshall Goldsmith, author of Mojo: How to Get It, How to Keep It, How to Get It Back If You Lose It

“The manager-employee relationship is the difference between retention and turnover. Good leaders know how to hold on to their team members by striking a balance between leadership and management. The trick is to publicly praise employees for their victories and privately coach them on their opportunities. Love ’Em or Lose ’Em helps create the foundation for doing just that.”

    – Ken May, former President and CEO, FedEx Kinko’s

“At First Data, the Love ’Em or Lose ’Em concepts have become an integral part of our ongoing global retention and engagement strategy and one of our most widely attended manager training programs. The book is full of practical employee engagement strategies, coaching, and advice that can be easily applied by any manager and applicable to employees at all levels. With the additional global perspectives in this newest edition, the relevance of the Love ’Em or Lose ’Em messages is now truly boundaryless.”

    – Michelle Prince, Vice President, Human Resources, First Data

“A great read! Having had the opportunity to spend two days in a �Love ’Em or Lose ’Em’ seminar, I am a believer! It makes no difference what business you are in (corporate/government/military), people are the single most important part of an organization, and they are at the core of the success or failure of an organization!”

    – William (Bill) Pickavance, former Vice President for Launch and Recovery Systems and Florida Site Executive, United Space Alliance

“I’m a big fan of the �stay interview’ and its power; nothing speaks louder than a manager who genuinely cares. That’s just one great idea from this latest edition of Love ’Em or Lose ’Em, which should be on every manager’s bookshelf or tablet or smart phone!”

    – Rebecca Ray, Senior Vice President of Human Capital, The Conference Board

“I have long bel